The review rules, written before the first review.
Slide is new, and there are no reviews on it yet. We are publishing the rules now, while we have nothing to protect, because a review policy written after the fact is worth very little. Here is what is built, what is not built, the one thing a practitioner does control, and the things we will never do.
Today, there are no reviews on Slide.
Not a low number. None. A review can only exist after a real client finishes a real session with a real practitioner, and Slide is new enough that this has not happened yet. Until it does, profiles show an empty state, and an empty state is exactly what you should see.
We could have filled the directory with plausible five-star reviews before launch. New marketplaces do it all the time. We did not, and we will not. A padded number would make the directory look busier for a week and make every review on it worthless forever.
So when a profile says "no reviews yet", read it literally. Nobody has reviewed that practitioner yet. It does not mean their clients were unhappy. To judge a new profile, use what is actually checkable: the Identity verified badge, which means a person on our team compared a real selfie to the profile photo and checked the name, and the practitioner's own account of how they work. Then book one session and decide for yourself.
A client can leave a review today. This is the only way in.
Finish a session
The session has to have been booked through Slide and completed. Our server checks it: the booking must be marked completed, or be a confirmed booking whose session date has already passed. No completed session, no review, and there is no second route in.
Open the client portal
After a session, a client gets their recap and their private portal link from their practitioner. The review form lives there. A client does not need a Slide account or a password, because the link they were sent is enough.
Leave a rating, and a note if you want one
The rating is a whole number of stars, 1 to 5. The written note is optional and capped at 1,200 characters. One review per client, per practitioner, so nobody can stack a profile with repeats.
Decide whether it can be featured
A checkbox, unticked by default, is the client's explicit permission for the practitioner to feature their words publicly and as a shareable quote card. The practitioner can never tick it for them. The same consent-before-anything rule covers recording.
You cannot review a practitioner you never booked, and you cannot review one you saw somewhere other than Slide. That is a deliberate trade. It means Slide will always carry fewer reviews than a site where anyone can type anything about anyone, and it means every review Slide does carry came from someone who was actually in the room.
The part most sites would not tell you.
When a client submits a review, it is private. It lands in the practitioner's dashboard and it is not public. It appears on their booking page only if the practitioner presses Publish, and they can unpublish it again later.
Said plainly: the reviews you see on a Slide booking page today are the ones the practitioner chose to show you. The star average is calculated across those published reviews only. It is a selection, not a complete record. You should not read a perfect score on a new profile as a verdict on everything that practitioner's clients have said, and we would rather write that sentence ourselves than let you assume otherwise.
Publishing or not publishing is the practitioner's only control, and it is a real limit on what a star average currently means. Here is the boundary around it, which is enforced in the product, not just promised on this page.
Reviews can only be created by a client with a completed session. There is no button in the dashboard to add one, because there is no route in the software that would accept it. A practitioner cannot review themselves.
Publish is a switch, not an editor. A practitioner cannot alter a client's rating, rewrite their note, or trim the part they dislike. What gets published is what was written.
Reviews are not for sale, on any plan and at any budget. No amount of money moves a star, deletes a review, or buys a friendly decision from us when one is disputed.
If a published review follows the rules below and the practitioner asks us to take it down because it stings, the answer is no. We remove reviews that break the rules. We do not remove reviews that break a mood.
Not one, not as a demo, not to fill a new category. Every review that ever appears on Slide will have been typed by a client who completed a session.
Two gaps we are not going to paper over.
There is no practitioner reply. A practitioner cannot publicly respond to a review, because that feature does not exist. If you have read elsewhere that they can, that was us getting ahead of ourselves, and this page is the correction.
There is no automatic publishing. Nothing bypasses the practitioner's choice to publish, so there is no unfiltered view of every review a practitioner has received. Both of these are honest gaps in what exists today, not features we are describing as though they had shipped.
What renders on a profile, and what renders in the directory.
On a booking page. Published reviews show as a star average to one decimal place, a count of verified reviews, and up to eight cards. Each card carries the stars, the note, and the month and year. If a practitioner has no published reviews, the section does not appear at all, so an absent reviews block means none have been published rather than a zero score.
On a Slide profile page. A plain count and nothing more: either "no reviews yet" or the number of verified reviews from completed sessions. No stars and no average.
In the directory. Nothing. Directory cards carry no rating and no review count today. You cannot sort or filter the directory by rating, because no such control exists.
Reviews render without a name. A public review card shows no name, no initials, no photo, and no email address. The practitioner does see the client's email address in their own dashboard, because they already know exactly who their own client is. If you want your name attached to your words in public, Slide cannot do that today.
What "placement is not for sale" actually means.
We want to be precise here, because this is the sentence trust pages usually fudge. Slide does sell promoted placements, and that is part of how Slide pays its bills. A promoted result sits at the top of the directory, is capped at three, and always carries a visible "Promoted" label. It is an advertisement and it is marked as one, so you can discount it exactly as much as you want to. You can read the whole arrangement on Practice Growth.
What is not for sale is everything else. You cannot buy a star. You cannot buy the removal of a review. You cannot buy your way up the ordinary results: the directory's default order is newest first, and the only other orders a visitor can choose are price low to high and price high to low. Reviews are not an input to any of it, because there is no rating anywhere in the ranking.
Advertising with Slide does require the Identity verified badge. The badge is not required to be listed. A practitioner does not need it to publish a booking page, take bookings, or appear in the directory. It is required only to be advertised by us, which is the one place we put our own name behind a practitioner. How verification works.
What gets a review taken down, in full.
We remove a review that is
- Fake: not from a real client with a real completed session.
- Written by the practitioner, by a competitor, or by anyone paid or rewarded to write it.
- Carrying private or identifying details about anyone, including a third party who never agreed to appear.
- Threatening, harassing, hateful, or sexual.
- Spam, an advertisement, or a link farm.
- Not about the work: a review is about the sessions, not about a practitioner's appearance, politics, or private life.
- Illegal, or in breach of a court order.
We do not remove a review for
- Being critical. A one-star review that follows the rules stays up.
- Being disappointed in the outcome, as long as the account is honest.
- Disagreeing with the practitioner about what happened in a session.
- Being unpopular. Ten complaints about an honest review still leave it up.
- Making the practitioner, or Slide, look bad.
Who decides, how long it takes, and how to appeal.
Anyone can flag. Every profile page carries a quiet "Report this profile" link. If a review looks fabricated or a profile looks wrong, one click sends it to us, and you do not need an account to use it.
There is no dispute button on a review yet. We are not going to pretend there is. A practitioner who believes a review is fake or breaks the rules above emails support@slidepractice.com, and so does a client who believes their own review has been misused. Say which review and why, and point at the rule you think it breaks.
A person decides. Every report is read by hand by someone on the Slide team. Nothing is taken down by an automated filter, and nothing is taken down on volume alone. We aim to respond within five business days, the same turnaround we hold ourselves to for identity verification. Reviews found to be fraudulent are removed, and repeated or serious abuse ends the account under the practitioner agreement.
You can appeal. If you disagree with our decision, reply to it with anything new and a person reads it again. We would rather be argued out of a bad call than defend it. What we will not do is quietly reverse a decision because one side pushed harder.
Editing or withdrawing your own review.
You cannot edit or withdraw a review from inside the product today. That is not built, and we would rather say so than leave you hunting for a button that does not exist.
Email support@slidepractice.com from the address you left the review with and we will remove it by hand. Your review is your own words, so you do not owe us a reason and we will not ask the practitioner for permission first.
Straight answers about reviews.
Can a client leave a review today?
Yes. The feature is live. A client who has completed a session with a practitioner on Slide can leave a rating and an optional note from their client portal, which they reach through the private link their practitioner sends with their session recap. Nobody has left one yet, because Slide is new.
Do I need a Slide account to leave a review?
No. Clients do not need an account or a password. The portal link your practitioner sends you is enough to open the review form. What you do need is a session on Slide that actually completed, which is checked on our side before a review is accepted.
Is there a star rating?
Yes: a whole number of stars from 1 to 5, plus an optional written note of up to 1,200 characters. On a booking page, published reviews show as an average to one decimal place with a count and up to eight cards. The directory shows no rating at all, and a Slide profile page shows only a count of verified reviews.
Will my name appear on my review?
No. A public review card carries the stars, your note, and the month and year. No name, no initials, no photo, and no email address. Your practitioner can see your email in their own dashboard, since they already know who you are. There is no way to attach your name to a public review today.
Can a practitioner delete a review they do not like?
They cannot delete it or edit it, and they cannot change a word of what you wrote. They can decline to publish it, which is the honest limit worth knowing: a review is private to the practitioner until they publish it, so the reviews on a booking page are the ones they chose to show. What they cannot do is have us remove an honest published review because it is unflattering. See the removal rules.
Can I edit or withdraw my review after I send it?
Not from inside the product. That is not built yet. Email support@slidepractice.com from the address you left it with and we will remove it by hand, no reason required.
Do reviews affect where a practitioner appears in the directory?
No. Reviews are not an input to ranking anywhere. The directory's default order is newest first, and the only other orders a visitor can pick are price low to high and price high to low. There is no rating on a directory card and no way to sort by one.
Can a practitioner pay for a better position?
They can buy a promoted placement, which sits at the top of the directory, is capped at three, and always carries a visible "Promoted" label. That is an ad, and we label it as one. They cannot buy a star, the removal of a review, or a higher position in the ordinary results. Advertising also requires the Identity verified badge, which is not needed to be listed, take bookings, or appear in the directory. See Practice Growth and verification.
How do I report a fake review, and how long will it take?
Use the "Report this profile" link on any profile page, or email support@slidepractice.com. A person on our team reads every report by hand and we aim to respond within five business days. Fraudulent reviews are removed; honest ones stay, including the ones the practitioner would rather we deleted.
Why does this practitioner have no reviews?
Almost certainly because Slide is new and nobody has reviewed anyone yet. An empty state on Slide is not a warning sign, and it is not a hidden score. It is the truthful thing to show when a practitioner has not yet been reviewed by a client with a completed session. Judge a new profile on identity verification and on their own description of how they work.
Does Slide take a cut of what my practitioner charges?
No. Practitioners keep 100% of what they earn, and Slide takes no commission, ever. You pay your practitioner directly, by whatever method they already use, and Slide is never in that flow. Slide never holds your money and will never ask you to pay Slide for a session. Anyone telling you otherwise is not us. More on the trust page.
Rules first. Reviews when they are earned.
Browse the directory and check a practitioner the way we would want you to: verified identity, their own words, and one session to decide.